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Doctor Clean Duct ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.doctorcleanduct.com] or engage with our services.

 

1. What Personal Information We Collect

 

We may collect the following information:

• Full name

• Contact details (email, phone number, address)

• Booking and service details

• IP address and browsing data

• Payment information (processed securely via third-party providers)

 

2. How We Collect Your Information

 

We collect personal information when:

• You fill out a contact, booking, or quote form

• You email, call, or message us

• You interact with our website via cookies and analytics tools (e.g., Wix Analytics, Google Analytics)

 

3. Why We Collect Your Information

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We collect and use your information to:

• Provide our duct cleaning and related services

• Send quotes, confirmations, invoices, or receipts

• Improve our services and website experience

• Comply with legal obligations

• Respond to inquiries or support requests

• Send marketing communications (only with your consent)

 

4. How We Store and Protect Your Information

 

We store your information on secure servers hosted by Wix.com, which complies with industry best practices for data security.

We take reasonable steps to:

• Protect your data from misuse, interference, and loss

• Prevent unauthorised access, modification, or disclosure

 

5. Disclosure of Your Information

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We do not sell or rent your personal data. We may disclose information:

• To trusted third-party service providers (e.g. payment processors, booking platforms)

• If required by law, court order, or regulatory obligation

• To protect our legal rights or property

 

6. Cookies & Tracking

 

Our website uses cookies and similar tracking technologies to:

• Analyse site traffic and usage

• Improve your experience

• Serve relevant ads through platforms like Google or Meta (if applicable)

You can manage cookie preferences through your browser settings.

 

7. Third-Party Services

 

Our website may link to or integrate with third-party services (e.g., Google Maps, payment providers). These services are governed by their own privacy policies, which we recommend reviewing.

 

8. Accessing and Correcting Your Information

 

You have the right to:

• Access the personal data we hold about you

• Request corrections if your information is inaccurate, outdated, or incomplete

Please contact us at [your email address] for all access or correction requests.

 

9. Marketing Communications

 

We may send emails or SMS promotions to you with your consent. You can opt out at any time by clicking “unsubscribe” or replying “STOP.”

 

10. Data Breach Response

 

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the breach

• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required

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11. Contact Us

 

If you have questions, concerns, or complaints about your privacy or this policy, please contact:

Doctor Clean Duct
Email: [your-email@example.com]
Phone: [your-business-number]
Location: [City, State]

 

12. Policy Updates

 

We may update this Privacy Policy occasionally. Changes will be posted on this page and take effect immediately upon posting. Please review periodically.